How to manage the unrealistic expectations of the domestic traveller?
Jump to webinar recording In our latest webinar, panellists Amy Knight-Dawson (Scribe Consulting), Don Scott (Tanda Tula) and Stacey Rowe (SATIB Branch Manager) joined Natalia Rosa (Big Ambitions) in conversation about South Africa’s domestic tourism market. Specifically, how different is the domestic tourism market? What do establishments and operators need to keep in mind when […]
Positive BI Claim: Lessons Learned
Last month, The Peninsula All-Suite Hotel in Sea Point received their settlement agreement from Hollard, following a legal process around their Business Interruption (hospitality clause/infectious diseases) claim. The Peninsula’s General Manager, Chris Godenir, described the process (which finally resulted in a pay out in February) as not being for the fainthearted. “It wasn’t […]