For those of you who have experienced the assistance and benefits of our world class critical incident management service, SATIB24 Crisis Call, you will be aware just how important it is that your details with us are 100% up to date and accurate. It is also vital that you have the following details at hand when making the call to SATIB24 so that our call centre can assist you immediately;
- Name of company (Insured Company name preferably)
- Policy number if possible
- Location of the incident (GPS co-ordinates if possible especially when dealing with incidents in remote areas)
- The nature of the incident and how it happened exactly
- including how many people are injured or involved
- and the sort of injuries or symptoms that are immediately obvious
- A completed SATIB24 client proforma document (online document detailing pertinent information relating to each of you as our clients) enables us to further understand your specific circumstances, available resources on site or in the area and logistical constraints that might exist. This can, for example, allow for the potential activation (if required) of a neighbour with the correct equipment and expertise onsite that could provide immediate and lifesaving assistance whilst response teams get to the scene. The Operations Centre provides this coordination and seamless management of multiple resources and responses to ensure the best potential outcome of any incident. If you have not yet received or completed a SATIB24 client proforma document please contact tynevdm@firstequity.co.za to receive the relevant link.
In the last 6 months there have been a total of 267 SATIB24 Crisis Call incidents which have required critical intervention. These can be broken down further into 121 healthcare related incidents, 11 incidents requiring Air Ambulance activation, 45 ground Ambulance activations, 62 Medical Accidents and 28 Security related issues throughout Africa. South Africa had a high of 203 cases with countries such as Zimbabwe, Zambia and Mozambique contributing to the tally.
SATIB24 Crisis Call procedure
- Policy holder calls +27 311 002 370
- Details are entered into our call manager system
- Call is channelled by type of call and urgency
- Relevant Response is activated and provided
- The Case is managed until handover i.e. upon medical facility in most cases
- We utilise a network of local vetted and approved providers to assist in transportation and medical services.
A Pan-African professional critical incident management service only available to SATIB clients
For more information see https://satib.co.za/satib24-crisis-call/