SATIB understands your business because we experience it first-hand.
Being specialist brokers means we need to understand our client’s needs intimately. We don’t attempt to do this using the standard operating procedures or by reading their brochures or studying their website, we achieve this by participating in their activities and daily operations personally. Fun times? Absolutely! Scary times…sometimes, but what is critical is that we come away with a greater understanding of our client’s needs each time.
In addition to the above, many of us have come from Tourism and Leisure backgrounds so have lived, managed and experienced our client’s environments directly, as well as the risks and potential hazards that come along with it. As a result, we are able to offer advice with confidence on risk transfer solutions so that our clients can operate safely and with peace of mind that they are covered by someone who knows and understands their business. No fine print, no hidden clauses…just expert advice!
But we also know that incidents happen…like it or not. Our SATIB24 Crisis Call handles over 60 critical incidents per month that pose a potential threat to our client’s guests, their business or both. Again, the answer does not lie with a commercial call centre and that is why SATIB have a 24/7/365 highly specialised operations centre dealing with all critical incidents whether they are of a medical or security nature.
We, at SATIB, understand YOUR needs and provide solutions to transfer your risk – WE DO TOURISM!
The SATIB team has spent nearly 30 years collaborating with the industry, connecting with insurers and incident management experts and creating innovative and bespoke solutions for the tourism industry.
SATIB are the preferred risk advisors for SATSA and Cape Town Tourism
Pictures credit to Marthinus owner of Untouched Adventures