The A – Z of Adventure Tourism
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Insurance in a post-pandemic world
Jump to webinar recording Insurance, like so many other things, looks very different in the aftermath of the Covid pandemic. In a recent SATIB webinar, Big Ambitions’ Natalia Rosa was joined by Stephen Fogarty, director of Sintelum and Phillip Pettersen, Chairman of First Equity Insurance Group, in looking at what the tourism industry should – […]
SATIB24: Incident Management in Africa
Jump to webinar recording Medical emergencies are always complex, given the number of individuals and entities involved. But when those emergencies happen in Africa, another layer of difficulty is added by factors such as vast distances, rural locations, and inadequate medical facilities – and that means a little extra assistance is needed to make the […]
Coming back strong: Recovery after an incident
Jump to webinar recording It’s every business owner’s responsibility to do everything in their power to prevent unfortunate incidents from taking place. Unfortunately, as COVID has proven, it’s impossible to prepare for or avoid every misstep or eventuality. What’s just as crucial as mitigating risk and preventing incidents is knowing how to react and recover […]
Incident Management 101 – How to Respond in a Crisis
Jump to webinar recording Incidents happen, and often despite your best efforts to prevent them from occurring in the first place. The question is, are you adequately equipped to deal with whatever incidents come to light, both the somewhat predictable and the unpredictable? Effective incident management planning and incident management is critical to ensure the […]
Ready, Steady, Go: Are You Prepared for the Summer Season?
Jump to webinar recording As summer swiftly approaches, bringing with it the long school holidays and much needed end-of-year breaks, travel – both domestic and international – is springing back to life. The question is, are local travel suppliers ready to meet the sudden change in demand? Are you prepped and ready to cater to […]
Cyber-security: what you should know to keep your company safe
Jump to webinar recording With POPIA in place and data protection more important than ever before, it’s time to assess your risk. How vulnerable do you think you are? The answer might surprise you. Simon Campbell-Young, VP Global Sales Digimune and Lwando Cwane, Underwriting Specialist: Cyber, ITOO Special Risks, recently discussed during a SATIB webinar how exposed small hospitality businesses are and […]
Webinar Recording: The Americans are coming. Are you ready?
Jump to webinar recording According to US-based safari consultant, Jim Holden ‘green shoots’ from Africa’s US source market are fast turning into saplings as pent-up demand for travel continues to build. The Americans are willing, ready and waiting, so listen to Jim and fellow panellists Marcelo Novais, Adam Riley and Stefan de Beer as they […]
How to manage the unrealistic expectations of the domestic traveller?
Jump to webinar recording In our latest webinar, panellists Amy Knight-Dawson (Scribe Consulting), Don Scott (Tanda Tula) and Stacey Rowe (SATIB Branch Manager) joined Natalia Rosa (Big Ambitions) in conversation about South Africa’s domestic tourism market. Specifically, how different is the domestic tourism market? What do establishments and operators need to keep in mind when […]
Do you feel paralysed by decision fatigue?
COVID-19 has added layers of uncertainty and stress to everyday decision-making processes. Here, US strategist and decision fatigue expert, Jodi Hume discusses tactics and strategies to escape one’s ‘snarl’ of emotions and take the first step towards actionable clarity. Joining Jodi are SATIB General Manager, Natasha Parry; Andrew Booth of KZN Trail Running; and owner […]